The scammers will often say that they have broken their phone and are using a “new” number. A recent trend has spiked where scammers are posing as a relative, usually daughter, son or cousin, of the victim. You can validate the authenticity of any investment product offered by CommonBank by contacting us directly through our official phone numbers, a full list of which is provided on our contact us page. This lures unsuspecting victims into clicking on the ad for more information which then populates another hyperlink that takes the reader to an overseas CFD provider.

CommBank completes standard credit checks of eligible customers as part of the StepPay approval process. If you’re an existing everyday banking customer, simply log on to the CommBank app, search ‘StepPay’ then tap ‘Apply now’ to start an application. Access StepPay alongside your existing accounts and manage repayments and spend limits in one app. Variations of a number of CommBank-themed phishing SMS messages are in circulation.

Hold a valid personal NAB Visa Debit card, NAB Visa credit card, or a NAB Now Pay Later digital card (Eligible NAB Card) and be in good standing with respect to all of your NAB accounts (as reasonably determined by NAB). Some customers have received hoax CommBank-themed SMS messages related to payees and PayID. Some CommBank customers have received phishing SMS messages that claim NetBank access has been blocked. The fraudulent SMS alerts the recipient that all online banking access has been locked, prompting users to click on a malicious link in the SMS to verify their identity. If you click on this link, it may try and install software that will compromise your device, including user details and passwords; and/or allow unauthorised access to your accounts.

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The information on this website has been prepared without considering your objectives, financial situation or needs. Please view Key fact sheet for more details on StepPay rates and fees. The credit check is a fast process and you won’t even know it’s going on.

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If you use the CommBank app, you can request CallerCheck be used as a way to verify you are speaking with the bank. The scammer then asks for the numbers to be typed on a mobile phone keypad, allowing them to record the sounds made by the phone and steal the credit card information to conduct fraud. A scammer contacts a seller who’s selling a high-value good, such as a laptop or phone, and agrees to pay the seller by them or a friend depositing cash into the seller’s account.

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The malicious link contains the words “commbank” and “netbank” in order to trick the recipient. The message informs recipients that online access is restricted and prompts users to follow a malicious link within the SMS. The fraudulent message prompts recipients to click on a malicious link within the SMS by informing them that their account is marked as insecure and NetCodes must be returned to confirm safety. For more details about our KYC processes, visit commbank.com.au/KYCcollect. The email looks as though it comes from the CommBank address email protected and asks the customer to verify account details in order to restore access.

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We are aware of several phishing scams reporting to be from ‘AusPost’ requesting you click on a link for an undelivered package or to rearrange delivery. If anyone from CommBank does call you, ask them to identify themselves via the CommBank app using CallerCheck. These criminals may arrange for a courier to visit your home to collect cards, PINs and/or passwords for “investigation” purposes.  CommBank will never ask for your physical card, cash or any passwords/credentials.

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Westpac Choice is our most popular account. Understand what support is available, know your rights and how you can expect to be treated as a victim of crime. Support for people in NSW who have accepted an offer of redress through the National Redress Scheme. We pay our respect to Aboriginal and Torres Strait Islander cultures and to Elders past, present and future.

• Except to the extent provided by law, we accept no liability if you are unable to redeem an offer or suffer a loss because of circumstances beyond our reasonable control.
• To be safe, always navigate directly to NetBank yourself and only log on to a site you know to be genuine, rather than using any links in communications.
• We are aware that scammers are sending text messages pretending to be from CommSec, often claiming to have an exclusive stock tip or investment opportunity with promises of high returns.
• We previously offered InstalPay, which is no longer available, however you may still have an InstalPay account.

Link one or more Choice accounts to your eligible Westpac home loan to help reduce the interest you’ll pay. A simple-to-use everyday bank account. We provide access to counselling and financial assistance for victims of crime in NSW under the Victims Support Scheme.